Refund policy

Many brands claim their furniture is built to last—but their fine print says otherwise. Short return windows, restocking fees, and endless restrictions tell a different story.

True quality should come with true confidence. That’s why we offer an unmatched 365-day return policy. You have a full year from the day your furniture arrives to decide if it’s right for you. If it’s not, we’ll pick it up for free and refund every penny—no restocking fees, no fine print. We know furniture is a significant investment, and you deserve to love what you bring into your home. 

To start a return, contact us at contact@therisingtide.com. Upon confirming the return, we will line up a courier to pick up your furniture. The courier will coordinate the exact pickup date and time so you can plan accordingly. 

You can always contact us for any other return questions at contact@therisingtide.com.

Refunds
Refunds will be submitted once the furniture has been confirmed as picked up. The funds will go back to the card/payment method that you used to purchase and you will receive an email stating that the refund has been submitted. Please remember it can take some time for your bank or credit card company to process and post the refund, so please let us know once you receive the funds so we know you are good to go.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.